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Quality Assurance
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(830) 522-2700

Toll free for UK Costomers:

020 3286 2499

Money Back Guarantee

 

The money back guarantee is a description of the policy under which the refund requests are accepted at Solutionwriters.com

 This policy has two parts and that is before approving the case and after the cases approved.

In both cases the refund will include the amount paid by you excluding the taxes which have been deducted at the time of accepting the payment. The taxes may vary from time to time and are usually about 15% of the total price paid for a particular order.

Before the paper is approved:

You will get 100% of your paid amount refunded if the following are applicable:

  • In case if there is a mistake while making the payment and the same has been made for identical or double orders.
  • A suitable writer for your particular order is not available.
  • The deadline has passed and you have not received your paper and you no longer require the paper, however in this case you may not use any material sent to you for reference while work was actively being done on your order.

You will get 70% of your paid amount refunded if the following are applicable:

  • If the writer is assigned to an order and only less than half of the deadline has passed but the writer has started working on the order and must be compensated.

You will get 70% of your paid amount refunded if the following are applicable:

  • If the writer is assigned to an order and more than half of the deadline has passed but the writer has started working on the order and must be compensated.
  • We fail to provide you with a suitable writer who can perform your revision.

If the deadline is exceeded due to any reason we calculate the price of your order according to the new deadline and the price difference is refunded.

Please note that you have 14 days to approve the paper which has been uploaded in your Control Panel and in case if the paper is not approved after 14 days it gets automatically approved. The time of 14 days gets calculated from the time the previous version is uploaded.

If you are not satisfied with the delivered paper and do not consider it up to your expectations you can request revision however in case if you feel that the delivered service is absolutely not up to the mark you may also raise a dispute by writing a message to the support team from your Control Panel.

Before raising a dispute you must consider the below mentioned points and there must be applicable:

  1. if you dispute the quality and the delivered product you must provide strong reasons.
  2. The time for a dispute resolution is seven days and during this time the quality assurance department assesses the claim and the arguments from the writer and the customer.
  3. The resolution of a dispute and the related refunds are decided by the dispute resolution department.
  4. In case if any further information is required, it must be supplied within 14 days of the requests and in case if the same is not done then the dispute will no longer be investigated and no refunds will be made.

For more information on revisions, consult our "Revision Policy".

After the paper is approved:

we provide every client with a preview of the completed work however if the preview seems to be satisfactory then ‘Approve’ button must be pressed in order to download the final version. Once the cases approved no refunds are possible however the customer may request revision within seven days of approving the case.

We do not guarantee you that you will receive any particular grade and in case if you are poorly assessed we will not be responsible and no refunds will be provided in this situation.